Computer User Support Specialist, Junior

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
• Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions
• Monitor computer system performance to ensure proper operation
• Collaborate with others to resolve information technology issues
• Provide technical support for software maintenance or use
• Install and maintain computer hardware
• Resolve computer software problems
• Install software and test computer software performance
• Train others in computer interface software use

• Over 2 years of experience performing the duties described in the Functional Description and Responsibilities.
• Excellent communication and interpersonal skills—verbal, non-verbal, written, and listening—for staff, customer and organizational level communications, both formal and informal
• Ability to work independently; self-starter
• Working knowledge and use of Microsoft Office suite programs, MS Word, Excel, Access, PowerPoint, and SharePoint

EDUCATION

Degree: High School Diploma

Allowable Substitution: None

CLEARANCE

Condition of Employment:  Applicant must have an active DoD Secret Level Clearance. Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.

CITIZENSHIP

The applicant must have US citizenship at time of application.

BAI is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.