Brandes Associates Inc. (BAI) is seeking a Product Support Engineer (PSE) to join its Agile Empowerment Technologies (AET) product group supporting mission-critical messaging gateway systems for U.S. intelligence and DoD personnel. Our current Product Support Engineer is ready to take the next step in their career with AET, so we are opening the door and looking for a candidate ready to take the next step in their own career.
The Product Support Engineer works directly on-site supporting the mission and acts as the Tier III technical support for all AET products on-site. The PSE is the primary interface between our customers’ operational teams and AET’s support and development team. Are you able to conduct root cause analysis and determine not only where but why issues may arise? Do you enjoy working in both Linux and Windows environments? Are you ready to work with not only servers, but Java applications, Databases, Web Sockets and APIs? We are looking for you!
The PSE will be on site at government installations during normal business hours to provide systems support and will be intimately familiar with all architecture and systems software requirements for AET's software. When needed, the customer can call after hours for critical support.
Agile Empowerment Technologies (AET), a division of Brandes Associates, supplies innovative messaging and systems integration software solutions, and advanced search and profiling analysis tools. Our products are specifically developed to equip the Intelligence Community, DoD, and other users with revolutionary data integration and analysis capabilities.
AET offers excellent salaries and robust benefits packages for all employees. You will enjoy our employee-friendly policies and programs, including company sponsored paid time off, 401(k) matching, medical and dental insurance, flexible spending accounts, as well as life and disability insurance benefits. Formal and on the job training will be provided for all new hires.
Brandes Associates is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.
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